Salesforce duplicate management

Break free from Salesforce’s rigid duplicate rules. Sweep gives admins real-time, customizable deduplication and matching that works across leads, contacts, accounts, and opportunities, keeping your CRM clean, accurate, and ready for revenue.

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Intelligent deduplication and matching features and capabilities

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Real-time duplicate detection

Native Salesforce rules miss edge cases and slow down workflows. Sweep catches and resolves duplicates in real time, right as records are created or updated.

  • Detect and merge duplicates across leads, contacts, accounts, and cases
  • Trigger dedupe on create and update events
  • Handle 100% of edge cases automatically
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Customizable merge logic

Every org is unique. Sweep lets you define exactly how duplicates are resolved, from field-level control to enrichment rules.

  • Choose manual merge, enrichment, or override behavior
  • Configure advanced merge logic for key fields (e.g., always preserve Account Owner, merge multi-picklists)
  • Apply tie-breakers like latest activity date or most recently updated record
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Lead-to-Account & Lead-to-Lead matching

Go beyond Salesforce’s one-size-fits-all rules with Sweep’s flexible matching engine.

  • Match leads to accounts via company name, domain, or contact relationships
  • Link lead-to-lead records for better campaign and pipeline attribution
  • Always validate matches to keep data current
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Advanced filtering & conditions

Defining exactly which records should be evaluated.

  • Apply record-type filters (e.g., inbound only)
  • Exclude certain lead sources or statuses
  • Use fuzzy or exact matching on selected fields
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Native Salesforce integration

Sweep’s deduplication and matching logic runs directly inside Salesforce. No sync delays or external data risks.

  • 100% Salesforce-native execution
  • Immediate updates across related records (tasks, opportunities, events)
  • Built-in audit trails for compliance and governance
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Cleaner data, better outcomes

Deduplication isn’t just about hygiene — it impacts routing, ownership, and reporting. Sweep ensures accuracy at every stage.

  • 2× cleaner Salesforce records
  • 90% fewer manual merges
  • 40% improvement in assignment accuracy

Real users. Real time saved.

Tackling duplicate accounts at scale
Challenge:

As part of a broader data hygiene initiative, Cognitiv’s RevOps team uncovered duplicate accounts that made up nearly 16% of their Salesforce database. These redundancies were hurting reporting accuracy and slowing operations.

Solution:

By deploying Sweep’s advanced deduplication tools, Aaquil quickly assessed the scope of the issue and used configurable matching and automated merge logic to consolidate duplicates without disrupting live workflows.

Results:
  • 16% duplicate accounts identified and consolidated
  • Automated merges reduced manual workload
  • Stronger data integrity across the go-to-market org

“Sweep gave us the control to clean up duplicates and the confidence to keep them from coming back.”

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Aaquil Rowe
Revenue Operations, Cognitiv
Keeping data clean through M&A
Challenge:

Following the acquisition of two companies, One Click LCA needed to merge new customer and account data into Salesforce without creating duplicate records or losing critical information.

Solution:

Using Sweep’s built-in deduplication, Sales Ops manager Vasilis Kalfountzos was able to identify overlapping accounts, apply merge rules, and remove redundancies in real time, ensuring a clean, unified Salesforce instance.

Results:
  • Immediate detection and removal of redundant records
  • Streamlined Salesforce data migration post-acquisition
  • Consistent, accurate view of customer accounts

“Sweep let us onboard two companies’ worth of Salesforce data without chaos. We kept everything clean from day one.”

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Vasilis Kalfountzos
Sales Ops, One Click LCA
From 19 minutes to 33 seconds
Challenge:

Cybrary’s old system required a “holding period” before new leads could be routed, as Salesforce queried over 1M+ accounts for matches. This delayed speed-to-lead by nearly 20 minutes and hurt conversion rates.

Solution:

After switching to Sweep, Cybrary consolidated routing, deduplication, and lead-to-account matching in a single Salesforce-native layer. The transition was seamless, with no downtime.

Results:
  • 19.4 minutes → 33 seconds average lead holding time
  • 4× faster Salesforce management efficiency
  • 60% improvement in data quality

“When they told me Sweep would handle matching, routing, documentation, and alerts together, I didn’t believe it. But it just works.”

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Rouel Agustin
Revenue Operations, Cybrary

Frequently Asked Questions

Get quick answers about how Sweep's agentic workspace for Salesforce supports your systems, teams, and workflows.

Duplicate records waste time, distort reporting, and frustrate reps who aren’t sure which record to trust. Salesforce’s native duplicate rules are limited and often miss edge cases, especially in large enterprise orgs. Sweep enhances deduplication by embedding it directly into workflows. It not only detects and merges duplicates in real time, but also enriches or reassigns records automatically. That means cleaner data, accurate routing, and fewer manual merges — all managed natively in Salesforce.

RingLead, now owned by ZoomInfo, is primarily a batch-cleaning tool that runs outside Salesforce. This creates risks around data security, latency, and sync issues. It also requires heavy admin setup, expensive licensing, and has a reputation for weak support since the acquisition. Sweep takes a different approach: deduplication runs natively inside Salesforce, with configurable matching, merge logic, and tie-breakers. It prevents duplicates before they cause errors and links directly into routing and automation. Enterprises choose Sweep because it’s faster to deploy, easier to maintain, and covers 100% of edge cases without relying on external systems.

Yes. Sweep deduplication runs in real time at record creation or update, evaluating new data against existing Salesforce records. Admins can define matching rules across leads, contacts, and accounts, using exact or fuzzy logic on names, emails, companies, and more. When a duplicate is detected, Sweep can enrich existing fields, override values, or automatically convert leads into the right contact and account. By embedding deduplication directly into routing workflows, Sweep prevents duplicates from ever being assigned to reps, saving hours of clean-up and avoiding downstream errors.

Sweep’s matching engine goes beyond static Salesforce rules. Admins can create filters for triggering records (e.g., only run dedupe on inbound leads), set advanced match criteria (exact, fuzzy, or multi-field), and apply tie-breakers like most recent activity or modified date. You can also enrich records during matching — for example, auto-populating a lead with industry and revenue data from the matched account. This flexibility ensures Sweep adapts to your business model, whether you’re handling inbound marketing leads, account-based assignments, or post-merger consolidations.

Yes. Sweep is built for high-volume Salesforce environments where duplicates are especially costly. Because it runs natively inside Salesforce, it avoids sync delays and API bottlenecks that plague external dedupe tools. Enterprises processing millions of records use Sweep to maintain data cleanliness continuously, not just in one-off batch jobs. The result is consistent, reliable data quality at scale.

Traction Complete offers a solid Salesforce-native toolkit for data hygiene — especially for mass deduplication and account hierarchy management. It’s an excellent tactical solution for cleaning large data sets and handling occasional cleanup projects. However, it stops at execution. Once duplicates are removed, teams are left without the visibility or intelligence needed to understand why duplicates were created or how to prevent them from returning. Sweep builds on this foundation by adding a real-time intelligence layer that continuously monitors and optimizes your data operations. Instead of running periodic cleanup jobs, Sweep embeds deduplication directly into your live workflows, automatically merging or enriching records as data moves through your system. Our AI-driven matching logic can apply advanced tie-breakers, enrichment rules, and field-level preservation so your data quality strategy scales as your org grows. Where Traction Complete is tactical, Sweep is strategic — helping you maintain a perpetually clean CRM while understanding the full data flow behind every record. That means fewer cleanups, faster routing, and higher trust in your Salesforce data.

Cloudingo offers batch dedupe jobs, fuzzy matching, and a data quality dashboard that gives visibility into hygiene metrics. For teams focused solely on cleaning records occasionally, it’s a reliable option. However, it’s a reactive tool — it fixes problems after they happen. It doesn’t address the upstream logic that creates duplicates in the first place, and it lacks automation or intelligence beyond the dedupe layer. Sweep goes far beyond traditional data hygiene. It’s not just cleaning your Salesforce data — it’s keeping it continuously clean. Our real-time deduplication and matching engine detect duplicates the moment new records enter your system, applying merge logic and enrichment automatically. Because Sweep operates natively inside Salesforce, it updates related objects (like Opportunities, Tasks, and Events) instantly, preserving data relationships and ensuring accuracy everywhere. With Sweep, data quality becomes part of your daily workflow — not a periodic project. You’ll spend less time fixing and more time operating confidently, knowing your CRM reflects a single, reliable source of truth across leads, contacts, accounts, and opportunities.

Yes — and this is one of Sweep’s most powerful advantages over traditional deduplication tools. In most Salesforce environments, deduplication and routing exist as separate layers: first, a batch process identifies and merges duplicates (often overnight or weekly), and then a separate workflow or routing engine assigns records to the right owners or territories. This gap introduces delay, data inconsistency, and routing errors — especially when new leads are created faster than the dedupe job runs. Sweep solves this by embedding real-time deduplication directly into your routing and assignment logic. When a new lead enters Salesforce, Sweep immediately evaluates it against existing Leads, Contacts, and Accounts — using customizable exact or fuzzy matching criteria such as email, domain, or company name. If a match is found, Sweep automatically decides whether to merge, enrich, or reroute the record according to your rules. This means duplicates are resolved before they ever reach a sales rep, ensuring clean data and accurate ownership without any manual intervention.

Because Sweep’s deduplication engine runs natively within Salesforce, routing happens instantly and intelligently — not as a post-process. For example, if a lead already exists in an active account, Sweep can update the existing record with new information, reassign it to the right owner, and trigger the appropriate workflow in a single transaction. This tight coupling between deduplication and routing eliminates delays, prevents duplicate follow-ups, and maintains CRM accuracy at every step.

In short: Sweep doesn’t just deduplicate and then route — it deduplicates while it routes. The result is faster response times, higher data integrity, and a cleaner, more trustworthy pipeline from the very first touchpoint.

Keep Salesforce clean, without the manual work

Sweep keeps Salesforce clean and accurate, so every record is matched, merged, and routed with confidence.